10 Skills That Every HR Professional Needs to Shine in 2018
HR teams are in the thick of it: they oversee the hiring and firing of employees, keep everyone up to speed with training, handle company-sensitive information, and they do all they can to ensure employees are thriving in the workplace. All of these tasks require a number of key skills that every HR professional needs in 2018.
10 skills that every HR professional needs:
1. Meticulous planning (to avoid multitasking)
Work’s never truly ‘done for the day’ when you work in HR. There’s always more training to organise, or another problem to solve when you return to work – all tasks need 100% attention.
It’s proven that multitasking slows you down. To be at your productive best, you need to take a few minutes every day to plan your tasks to avoid falling into the multitasking trap.
2. Great communication
HR professionals close the gap between management and employees, so any miscommunication can be deeply frustrating for all parties when something goes wrong – as it could have easily been avoided.
Give every email, training session, or exit interview the attention and time required to avoid misunderstandings.
3. Treat all matters with discretion
HR professionals always have lots of sensitive information to keep to themselves. They may know of an employee dealing with a mental health issue that’s affecting them at work; they may know there is a round of redundancies about to be made.
Never let these confidential matters spill out into casual conversations around the office or outside of work.
4. Conflict management
In perhaps the most difficult part of any HR professional role, resolving company conflicts is a testing situation. Grievances between employees happen, which can sometimes lead to one or both of them leaving the company.
Learning to apply empathy, patience and good listening skills could make all the difference in solving the conflict during an investigation, helping everyone get back on track smoothly.
5. Data analytics skills
Turnover reports, salaries, training courses – strong numeracy skills are going to be needed. You might need to also check in on the analytics for your social media presence effectiveness, as many HR teams use social media to advertise their vacancies.
6. Change management
Data protection, changing offices, new laws, new systems, all of this comes to HR’s desk first. Any company changes will create lots of uncertainty throughout the team; HR will be everyone’s first port of call as they look for answers and assurances.
The ability to swiftly embrace change and create new systems to accommodate for them are both essential skills that every HR professional needs.
7. Technical skills
The ever-changing role of an HR team means they are using more tools and software to keep up with the environment. It pays to be tech-savvy, comfortable with social media and any accounting/planning software your team may use.
HR is always changing. Just look at all the changes that had to be made when GDPR came into play. Procedures change regularly, so always be ready to be flexible, accepting all changes that come your way.
9. Industry awareness
Prevention is better than cure. A strong knowledge of the environment around you will help your company stay up to speed with the latest trends, technologies, and practices – avoiding mass overhaul changes down the line.
The fast-paced, multitasking nature of working in HR can get you stuck in ‘doing’ mode. It’s easy to let your people skills disappear at times, but be wary of this as you are the one that staff will come to with any problems they have. If they don’t feel comfortable talking to you, they probably won’t.
Not only this, acting in a black and white fashion can land you in trouble – with Walgreens’ dismissing a diabetic employee for eating a bag of crisps, before paying for them, costing them $180,000! Be compassionate with all cases you need to resolve. Every case is unique.